Our kids' shoes are available in a wide range of sizes, from toddler to pre-teen. Please refer to our size chart for detailed measurements to ensure the perfect fit for your child.

We recommend measuring your child's foot and comparing it to our size chart. If your child is between sizes, it's often best to choose the larger size to allow for growth.

Our shoes are made from high-quality, durable materials such as breathable mesh, soft leather, and flexible rubber soles to provide comfort and longevity.

Yes, many of our shoe designs feature a roomy fit and adjustable closures to accommodate wider feet comfortably.

Most of our shoes can be cleaned with a damp cloth and mild soap. For specific care instructions, please refer to the product's care label or our website's care guide.

Yes, we stand behind the quality of our products. If you encounter any issues, please contact our customer service team within 30 days of purchase for assistance.

We offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange the shoes within 30 days, provided they are in new and unworn condition.

We are committed to sustainability and use eco-friendly materials and processes wherever possible. Please see our sustainability page for more details.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

Currently, we only ship within Canada. We will focus on more international location further.

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped.

If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

We offer free standard shipping on orders over $75 within Canada.

You can reach our customer service team via email contact@m1m2.ca.

We accept various payment methods, including major credit cards including Visa, Mastercard, AMEX, Shop pay, Google pay and Apple Pay. All transactions are securely processed.

Once we receive your return or exchange, we will process it within 7 -10 business days. You will receive an email notification with the status of your return or exchange.

Currently, we operate exclusively online. Good news, we are opening new physical store in Vancouver soon!

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange a replacement or refund for you.